If you just dropped your car off, you’re probably wondering, “How long will my repair take?” We get asked this question all the time here at Total Auto Services. The truth is it really depends on what we have to do to your car. It can range from a day to over a week. Thankfully, the collision industry does a good job of tracking everything having to do with car repairs.
Insurance companies will calculate everything involved in the repair process from the duration of the repairs to the costs. They also track what is called “Length Of Rental” or LOR to see how long the average collision repair customer is in a rental car. It’s shown that LOR is increasing more and more.
It might come as a surprise to know that the average LOR has increased to 12 days, due to several different variables. Cars today typically need recalibration, which is not a quick process. There are a few other reasons why the repair may be extended to 12 days, just based on what has to be repaired.
Average Car Repair Duration
Below is the average cycle time for a variety of different repairs. In case you didn’t know, “cycle time” refers to how long it takes to repair your car. Note that these are not 100% accurate, but are very close to what you can experience for when your vehicle is in the shop:
Windshield Replacement: 1 day
Bumper repair/replacement: 1 day
Minor Auto Body Work: 1-2 days
Paint Repair: 1-2 days
Replacement of internal parts: 1-2 weeks
Extensive damage to multiple parts (if not deemed a total loss): over 30 days
Length Of Rental Explained
The biggest thing we can tell you is that LOR is not just based on the repair time. Length of rental also includes the time required for insurance adjusters to view the vehicle and approve any repairs that need to be done to your car. This is known as “claims frequency.” We’ll get to that a little further down below.
There are some auto body shops might feel pressure from insurance companies to perform faster repairs to minimize the LOR. They want to keep the working relationship with insurance companies because it guarantees a steady flow of work and income to the shop. But when body shops are feeling pressured to “hurry it up,” it can create a severe problem as they might cut corners to “save time.”
Why Some Auto Body Shops Cut Corners
As we mentioned above, saving time and cutting corners in the repair process is because body shops feel the pressure from insurance companies. It appears that your insurance company is on your side, which they are…to an extent. They want to spend the least amount of money possible in the repair process, even if this means technicians use repair parts that can cause more harm than good to your car. Why? For one, they’re cheaper since they haven’t been tested for their safety and are “knock-offs.” And two: these auto repair technicians are unaware of the complexity of today’s advanced vehicles.
That said, it’s still possible for a body shop to perform a fast repair and do the best job for your car. Though, most body shops that feel pressured from insurance companies to perform fast repairs will cut corners.
Other Factors To Increased LOR
Two other factors that can increase the length of rental have to do with repair complexity and claims frequency. Because of the complexity of car repair in today’s advanced vehicles, repair technicians need extensive training to know how to follow OEM repair procedures for your car repair.
These are the repair guidelines your car’s manufacturer releases that tells a technician exactly how to repair your vehicle make and model. In addition, most modern-day vehicles are equipped with advanced driving features, known as ADAS. The ADAS features in your car include blind-spot detection, lane departure assist, forward collision warning, and more. Repairing these is very complex and can require recalibration at the dealer, which also means a tow to and from the auto body shop.
Claims frequency is based on how often insurance adjusters have to calculate the repair estimate. Very rarely will the initial estimate be final repair bill, which why adjusters will have to make several returns to the shop to approve any repairs. There can be some resistance from the insurance company paying for specific repair procedures, which can delay the actual repair process. When this happens, the LOR increases more and more.
Who In Houston Can Repair My Car?
We at Total Auto Services are committed to giving Texas drivers the highest quality auto collision repair and to make the process as stress-free as possible. Any customer of ours quickly sees how we stand apart from other body shops because we genuinely care about you and your car. We will work with you and any insurance company to ensure you get your car back to you as soon as possible!
Our team of technicians are highly skilled and know the importance of following OEM repair procedures. We never cut corners in the repair process because we never want to put your safety at risk.
Our motto is, “we may not be related, but you’ll feel like we’re family!” Feel free to give us a call at anytime at (713)-433-7745. Or, if you’d like to schedule an appointment or to get an online quote, click any of the buttons below!
We look forward to hearing from you and showing you the Total Auto Services difference!